tr99 Responsible Gaming

tr99 is Bangladesh's trusted online casino and sports betting platform, and that trust carries a real responsibility. We are committed to providing a safe, fair, and transparent gambling environment for every player on our platform. Responsible gaming is not an afterthought at tr99 — it is built into the foundation of how we operate, from the tools we offer to the way our support team is trained.

Gambling is a legal and popular form of adult entertainment in many parts of the world, and for the vast majority of players it remains exactly that — entertainment. However, for a small number of people, gambling can become problematic. Recognising this, tr99 has invested in a comprehensive suite of responsible gaming tools that any registered player can access at any time, free of charge, with no questions asked.

We do not profit from problem gambling. When a player is in difficulty, our goal is to help them step back — not to keep them playing. Every member of the tr99 support team is trained in responsible gaming principles and is available 24 hours a day, 7 days a week, to assist any player who reaches out for help. You can contact our responsible gaming team at any time at [email protected].

Setting up responsible gaming limits at tr99 takes less than two minutes. Follow these steps to get started. If you need assistance at any stage, our support team is available 24/7 at [email protected].

Self-exclusion is the most powerful responsible gaming tool available on tr99. It is designed for players who feel that their gambling has become, or is at risk of becoming, a problem. When you self-exclude, tr99 suspends your account for the duration you choose — during which time you cannot place bets, make deposits, receive bonus offers, or receive any promotional communications from tr99.

Self-exclusion periods available on tr99 are as follows:

• 30-day temporary exclusion — suitable for players who need a short break to reassess their gambling habits.
• 90-day temporary exclusion — for players who need a longer structured break while maintaining the option to return.
• 6-month temporary exclusion — for players who want a significant pause to seek support and build healthier habits.
• Permanent self-exclusion — for players who want to close their tr99 account indefinitely. This action cannot be reversed. Any real money balance remaining at the time of permanent exclusion will be returned via the original deposit method.

To apply a self-exclusion, contact [email protected] with your registered mobile number and your chosen exclusion period. Our team will process your request immediately, with no delay and no attempt to dissuade you. Your decision to self-exclude is respected unconditionally.

Problem gambling can develop gradually and is not always obvious to the person experiencing it. The following are common warning signs that gambling may be becoming a problem. If you recognise any of these signs in yourself or someone you care about, please reach out to tr99 support or seek professional help.

The following practical guidelines can help every player — whether new or experienced — maintain a healthy and enjoyable relationship with gambling at tr99:

• Set a budget before you start playing and stick to it. Decide in advance how much you can afford to lose — not how much you hope to win.
• Never gamble under the influence of alcohol, drugs, or when you are emotionally distressed. Clear-headed decisions lead to better outcomes.
• Treat gambling as entertainment, not as a way to make money. The house always has a mathematical edge; profits over time are not sustainable for any player.
• Take regular breaks during play sessions. Step away from the screen, even for a few minutes, to keep perspective on how long and how much you have been playing.
• Do not chase losses. Losing is a normal part of gambling. Attempting to recover losses by playing more usually leads to larger losses and greater frustration.
• Balance gambling with other hobbies and social activities. A healthy lifestyle includes variety — gambling should be one option among many, not your primary pastime.
• Use the tr99 reality check feature to review your session statistics regularly. Accurate, real-time information about your activity is your best tool for staying in control.

Remember: the best gambling session is one you enjoy, finish on your own terms, and walk away from feeling good. tr99 wants every session to be a positive experience for every player in Bangladesh.

tr99 operates a strict 21+ policy. No person under the age of 21 is permitted to register an account, make a deposit, or place a bet on the tr99 platform. Age verification is a mandatory step in the tr99 registration process, and tr99 reserves the right to request documentary proof of age at any time. Any account found to belong to a person under 21 will be closed immediately, with deposits returned and winnings forfeited.

If you share a device or household with minors, tr99 strongly recommends the following precautions to prevent underage access to gambling platforms:

• Always log out of your tr99 account when not using it, especially on shared or family devices. Never save your tr99 login credentials in a browser that minors can access.
• Use parental control software to restrict access to gambling websites on devices used by children. Many free and paid options are available for Android, iOS, and desktop browsers.
• Have open conversations with young people in your household about the risks of gambling, especially online gambling, as a normal part of digital safety education.

If you feel that gambling is causing problems in your life — financial stress, relationship difficulties, anxiety, or anything else — please do not wait to reach out. The tr99 responsible gaming team is available around the clock to assist you. Whether you need to set a limit, take a break, or talk through what you are experiencing, we are here to help with no judgment and no pressure. You will never be made to feel unwelcome or penalised for using our responsible gaming tools. They exist precisely for moments like this.